DocuServe - DocuStack for Service Teams
Resolve issues with the power of AI
Equip your contact centre and agents with the conversational AI and guided workflows
1 month free trial
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Features of DocuServe
Quality Analysis
Monitor agent behaviour from conversations with customers and take action with the power of AI
Simple to setup with endless benefits
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Integrate both structured and unstructured data, such as complex manuals, troubleshooting guide
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Effortlessly connect your CRM and contact centre tools
Connect your data
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No-code platform to build decision trees
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Use AI to draft and generate answers within workflows
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Connect and synchronise backend data
Build your workflows
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Conversational AI chatbot powered by LLM and Rule baed flows
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Set-up in minutes using your unstructured data
Customers are self-served
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Enable agents to be experts from day 0
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Bite-sized step by step prompts for your agents
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Auto-trigger actions, send email, see all details from a single panel
Agents resolve queries faster
4 reasons why you should be choosing DocuServe
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Reduce your customer service costs upto 30%
Automate your repeat queries with AI self serve and make your agents faster
Auto-draft the best and accurate answers right within your CRM
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Reduce your average handling times by 50%
Find answers to complex queries from your manuals in seconds and guide your agents with AI powered decision trees to auto-complete responses and resolve issues faster
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Increase your CSAT by providing timely and accurate answers
Provide accurate and comprehensive answers to customers using agent assist feature and insights to identify core areas that need improvement from automated analysis of support requests
Answer your users from Knolwedge base, decision trees or dynamic data instantaneously and automatically
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Proactively prevent escalations
Monitor agent-customer interactions with customizable parameters and create custom check points to prevent escalations and trigger workflows
Ready for enterprise scale and security
Enterprise Grade Security
Robust security measures (such as dedicated clusters, SSO and more) to protect your application data.
Workspace and role management
Intuitive workspace management that enables teams to manage access to their projects and organize documents seamlessly.
Dedicated Testing Sandbox
Test and validate your applications and workflows in a secure environment before deploying in production.
Integrations and custom sources
Ingest and process different content types from various sources with ready integrations and flexible processing pipelines.