Keep AI working after launch.
Monitor performance. Resolve issues. Improve with evidence.
We operate your deployed AI application within an agreed scope, covering monitoring, quality evaluation, incident support, and continuous improvement.
Workflow performance
- Processing time
- Review against baseline
- Completion
- Check incomplete runs
- Usage
- Review agreed workload
Example review activities · Monitoring and evaluation are agreed for each deployment.
Health and quality.
One operating view.
A completed workflow is only part of the picture. We review how the application runs, the quality of its outputs, and the work that still needs attention.
FROM SIGNAL TO ACTION
Workflow performance
Investigate changes in processing time and completion to identify where work is getting stuck.
Clear ownership when
something needs attention.
Detect or receive an issue, assess its impact, investigate, and coordinate resolution with the relevant owners.
An input cannot be processed
- COORDINATION
- DocuStack operations
- NEXT ACTION
- Record the affected workflow, impact, and required investigation.
Model providers and connected system owners participate where relevant.
Support coverage, severity definitions, response expectations, and escalation paths are agreed for the engagement.
Improve through a controlled feedback loop.
Operational evidence guides what to change. Evaluation and approval guide when to release it.
- 01
Observe
Review recurring exceptions, user corrections, and operational findings.
- 02
Evaluate
Prioritise a proposed workflow, configuration, or model change against representative cases.
- 03
Approve & release
Complete the required validation and approval before introducing the change.
- 04
Measure
Monitor its effect on the agreed success measures and use the findings in the next review.
Measurement feeds the next operational review. Model updates or retraining are included where applicable to the agreed scope; changes continue through validation and approval.
An operating agreement
with clear boundaries.
A recurring fee covers platform access and the operational services agreed for your deployment.
Outcome commitments sit within the agreement: baselines, targets, measurement periods, dependencies, and any qualifying guarantee are defined explicitly.
What the agreement covers
Applications and workflows covered; usage assumptions; monitoring and evaluation activities; support ownership and coverage; escalation paths; reporting cadence; and defined improvement capacity.
What triggers a scope review
Changes in workload, new workflows or integrations, deployment requirements, evaluation needs, or improvement capacity. We review their effect on responsibilities, service coverage, and commercials before changing scope.
What your team continues to own
Agreed business decisions, access approvals, process ownership, and customer system dependencies. Responsibilities are established during handover and recorded in the operating agreement.
Before we take
the next step.
What happens during the transition from implementation?
We establish the covered workflows, monitoring, evaluation approach, support ownership, escalation paths, and known dependencies. The operational handover is agreed before the deployed application enters the service.
How is output quality evaluated?
The evaluation approach is agreed for the workflow. It can include representative output reviews, accepted or corrected outputs, and analysis of recurring findings against defined quality criteria.
Who handles cases requiring business judgment?
The customer’s authorised process owners and reviewers retain the agreed business decisions. DocuStack supports technical investigation and workflow operation within its service responsibilities.
How are model and configuration changes managed?
Proposed changes are assessed, evaluated against representative cases, and introduced through the agreed validation and approval process. Model updates or retraining depend on the deployment and service scope.
What support coverage is included?
Coverage, severity definitions, response expectations, and escalation paths are agreed for the engagement. The operating agreement specifies the service commitments and customer dependencies.
Can the service evolve as usage or workflows grow?
Yes. Changes in volume, workflows, integrations, deployment requirements, or improvement needs trigger a scope review so responsibilities, capacity, and commercials remain clear.
Give your application ongoing ownership.
Bring your deployed workflow and operational requirements. We’ll define how it should be monitored, supported, and improved.
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